Thursday, August 4, 2011

A Disappointing Pentel Experience



What was going to a be a review of the Pentel EnerGel .5 Purple is now going to be a small rant about quality.  As you can see from the sample, I was not able to do a written review of this pen. You might ask why I did not ask Pentel to replace the pen, but these two EnerGel pens are the replacement pens that Pentel sent to me after the first one didn't work. So, while they tried to make the situation right, the replacement pens suffered the same condition as the original, and I guess I would have assumed, incorrectly, that the new ones might have been tested prior to being sent to me.

Perhaps it is just this model in the EnerGel line that doesn't work well, because I have never had a bad experience with any EnerGel pen. I very much appreciate Pentel's effort to fix the issue, but it seems like the end result was pretty much the same...

4 comments:

  1. Wow - I've never had an EnerGel behave like that. Most other gel pens, yes, but yikes! Looks like you definitely got some from a bad batch...

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  2. I'm very surprised that you've had such bad luck, twice in a row. I have many EnerGels and I haven't had a problem with any of them. The only one time I had an issue was with one of the capped versions you reviewed above. When I would leave it in my pencil cup with the tip up, it would skip for a while. If I store it tip down, I haven't had the issue.

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  3. I have had the exact same thing happen to me with a 0.5mm purple EnerGel. It started out writing well, then faded away as yours did in the photo. Usually, if I keep trying to write with it, it eventually comes back, but it still periodically fades out. I have had no problems at all with the blue version of the same pen, which writes beautifully all the time. Seeing that you have had similar issues with the purple, I wonder if there is some property of the purple ink that makes it especially problematic?

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  4. Yeah, I don't know what is going on with this model, but I guess a bad batch is entirely possible. I give Pentel credit for trying...

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